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Top AI adopters in customer service gain over 50% KPI improvements: EY report

Business value generation, however, remains uneven

BusinessLine · Info-tech 3 newsrooms Sun, 08 Nov 2026 07:16

Read the original at BusinessLine · Info-tech ↗

Also reported by 2 other newsrooms

ETtech · AICompanies want AI-powered customer service; EY says they need a bigger reset Mint · TechnologyTop AI adopters in customer service gain over 50% KPI improvements, but value realization remains uneven: EY report